This Privacy Policy explains how Fordex Capital ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
1Information We Collect
Personal Information You Provide
When you register for an account or use our services, we may collect:
- Full name, email address, and phone number
- Government-issued identification documents (for KYC verification)
- Date of birth, nationality, and country of residence
- Financial information including source of funds and investment experience
- Cryptocurrency wallet addresses used for deposits and withdrawals
- Profile photo and any other information you voluntarily provide
Information Collected Automatically
When you access our platform, we automatically collect:
- IP address, browser type, and operating system
- Pages visited, time spent, and navigation paths
- Device identifiers and referring URLs
- Transaction history and trading activity on the platform
- Login timestamps and session data
2How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and verify your identity (KYC/AML compliance)
- To process deposits, withdrawals, and investment plan activations
- To provide customer support and respond to your inquiries
- To send transactional emails including trade confirmations and statements
- To send promotional communications (with your consent, and you may opt out at any time)
- To detect, prevent, and investigate fraud, money laundering, and security incidents
- To comply with applicable laws, regulations, and legal obligations
- To improve our platform, develop new features, and conduct analytics
3Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., KYC providers, payment processors, email services), bound by confidentiality agreements.
- Legal Compliance: When required by law, subpoena, or regulatory authority, or to protect the rights, property, or safety of Fordex Capital, our clients, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- With Your Consent: In any other case where you have expressly authorised the disclosure.
4Data Security
We implement industry-standard security measures to protect your personal information, including:
- 256-bit SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Two-factor authentication (2FA) for account access
- Regular security audits and penetration testing
- Strict access controls — staff access to your data is limited to what is necessary
While we take every reasonable precaution to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and enable 2FA on your account.
5Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. Types of cookies we use include:
- Essential Cookies: Required for the platform to function (session management, authentication). Cannot be disabled.
- Analytics Cookies: Help us understand how users interact with our platform (e.g., Google Analytics). You may opt out.
- Preference Cookies: Remember your settings such as language, theme, and display preferences.
You can control cookie settings through your browser preferences. Disabling non-essential cookies will not affect your access to core platform features.
6Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to our legal retention obligations.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to certain processing activities, including direct marketing.
- Restriction: Request that we restrict how we process your data in certain circumstances.
To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days.
7Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:
- Account data is retained for the duration of your account and for up to 7 years after closure, as required by financial regulations.
- KYC documents are retained for a minimum of 5 years in compliance with anti-money laundering laws.
- Transaction records are kept for a minimum of 7 years for audit and regulatory purposes.
- Marketing data is deleted promptly upon opt-out request.
8Third-Party Links
Our platform may contain links to third-party websites or services. We have no control over the content, privacy practices, or policies of these external sites. We encourage you to review the privacy policy of every site you visit. This Privacy Policy applies solely to information collected by Fordex Capital.
9Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information promptly.
10Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending a notification to your registered email address.
Your continued use of our platform after any changes constitutes your acceptance of the updated Privacy Policy.
11Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection team: